Refund policy
Refund & Return Policy
We offer a 30-Day Return Policy.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, your item must:
- Be unused and in the same condition as received.
- Be unopened and in its original packaging.
- Include all original tags and accessories.
- Be in resalable condition.
- Be accompanied by proof of purchase or your order number.
Items that have been used, opened, damaged by the customer, or are not in resalable condition are not eligible for return or refund.
How to Start a Return
Before returning any item, you must contact our customer support team for return authorization.
Email us at:
Please include:
- Your order number
- The reason for your return
- Photos of the item (if applicable)
Returns sent without prior authorization will not be accepted.
Once your request is approved, we will provide the return instructions and return address.
Customer-Initiated Returns
If you wish to return an item because you changed your mind, ordered the wrong product, or no longer want the item, you may request a return within 30 days of delivery, provided the item meets all return eligibility requirements.
Customers are responsible for all return shipping costs for returns requested for personal reasons.
Once we receive and inspect the returned item, your refund will be issued to your original payment method if the return is approved.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or you receive the wrong item, you must contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos showing the issue
After verification, we will provide, at no cost to you:
- A full refund; or
- A replacement.
For approved claims involving our error, defective products, or shipping damage, we will cover all related costs.
Claims submitted more than 48 hours after delivery will not be accepted.
Refund Processing
Refunds are processed only after the returned item has been received and inspected.
If your return is approved, your refund will be issued to your original payment method.
Processing times may vary depending on your payment provider or financial institution.
Non-Returnable Items
The following items cannot be returned:
- Used or opened items
- Items that are not in resalable condition
- Custom or personalized products
- Opened personal care or beauty products
- Final sale, clearance, or promotional items
Unopened personal care and beauty products may be returned if they meet all other return requirements.
Right to Refuse Returns
We reserve the right to refuse any return that does not meet the conditions outlined in this Return Policy.